New law in force since October 5, 2026

Your fridge gets 6 years of warranty.

Free, automatic and required by law since October 5, 2026, even after the manufacturer's warranty. GarantieQC tells you what's still covered and helps you get it fixed without the runaround.

Check my item → Get the app
✓Free · Your data stays on your phone · Based on s. 38.1 of the Consumer Protection Act
Movers carry a new fridge up the outdoor staircase of a Plateau triplex Your warranty starts here: at delivery.
What you hear at the counter

The clerk says.
The law replies.

Heard one of these before? Here's what Quebec's Consumer Protection Act actually says.

The clerk“Sorry, your warranty's over. It was one year.”
The lawFalse. A new fridge is covered 6 years, parts and labour. s. 38.1
The clerk“Call the manufacturer, there's nothing we can do.”
The lawYou choose: the store or the manufacturer. The store can't send you elsewhere.
The clerk“You bought it October 1st, it counts from there.”
The lawThe warranty starts at delivery, not purchase. s. 38.4
The clerk“Get our extended warranty, it's safer.”
The lawThe legal warranty is free and automatic. The merchant must tell you about it before selling you theirs.
How it works

A receipt in a drawer won't help you. The app will.

Step 1

Add your item in 30 seconds

A photo of the receipt, the category, the delivery date. The app knows the legal duration for every type of item.

A woman loads laundry into her new washer
Step 2

See exactly what's covered

Manufacturer warranty, legal warranty and reasonable lifespan on one timeline. A reminder before each one ends, so you never miss a free repair.

A couple puts groceries away in a kitchen with a new fridge
Step 3

It broke? We write your letter

A few quick questions, then the app tells you who to contact and writes your claim, then your formal demand letter if they say no.

A man sitting on the floor next to his broken dishwasher, phone in hand
What the law says

How long your item is covered

For new items bought or leased long-term from a merchant, since October 5, 2026.

Big appliances
6yrs
Fridge · Freezer · Stove · Air conditioner
Laundry room
5yrs
Washer · Dryer · Dishwasher
Living room
4yrs
TV
Comfort
6yrs
Heat pump, even installed outside
Tech
3yrs
Cell phone · Laptop · Computer · Tablet · Game console

Source: Quebec Consumer Protection Act, s. 38.1, and Regulation, s. 79.21.

Calculator

Is your item still covered?

Two answers and you get your legal warranty end date.

Not the purchase date: the warranty starts at delivery.
Your answer shows up here.

Pick an item and its delivery date.

A man checks his phone, sitting next to his broken dishwasher
Ready to send
Subject: claim, warranty of good working order

Dear Sir or Madam,

The dishwasher bought at your store and delivered on October 12, 2026 has stopped working.

Under section 38.1 of the Consumer Protection Act, this good is covered by a 5-year warranty of good working order, which includes parts and labour.

I therefore ask you to repair it free of charge within a reasonable time…

When it breaks

No more “there's nothing we can do.”

  • Check in 3 questions if your problem is covered
  • Choose: the store or the manufacturer
  • Get a claim letter that cites the right sections of the law
  • And a formal demand letter if they say no
I want the app →
In plain words

What's covered, what isn't

✓Covered

  • Parts and labour38.2
  • Reasonable transport costs38.5
  • Your choice of store or manufacturer38.5
  • The next owner, for the time left38.6

✕Not covered

  • Normal maintenance (e.g. replacing a filter)38.3
  • Damage from abusive use38.3
  • Accessories (remote, charger)38.3
  • Items bought before October 5, 202637-38
FAQ

You might be wondering…

What is the warranty of good working order?

Since October 5, 2026, Quebec's Consumer Protection Act requires the merchant and the manufacturer to repair certain new items for free if they break within 3 to 6 years, depending on the item. Parts, labour and reasonable transport costs are included.

Can the store send me to the manufacturer?

No. You can go to the merchant, the manufacturer, or both. Your choice.

When does the warranty start?

At delivery, not the purchase date (s. 38.4). Keep your receipt and proof of delivery: delivery email, delivery slip, confirmation.

I bought my item before October 5, 2026.

The new warranty doesn't apply. But the general warranties in the law (s. 37 and 38) still protect you: your item must be fit for normal use for a reasonable time.

Should I buy an extended warranty?

The legal warranty is free and automatic. Before offering you a paid extended warranty, the merchant must tell you about the one provided by law.

Is GarantieQC a government service?

No. GarantieQC is an independent app, not affiliated with the Government of Quebec or the Office de la protection du consommateur. For official information, visit the Office de la protection du consommateur website.

Coming soon to Android and iPhone

Never miss a free repair again.

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