Bill 29: air conditioners have a 6-year warranty

In short

Length: 6 years from delivery.
Window, portable or wall-mounted.
Excluded: cleaning the filter and normal maintenance.
A unit that also heats is often a heat pump: same length.

Calculate your warranty end date

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The rule

The air conditioner is named in s. 38.1 and its warranty lasts 6 years under the regulation. It comes on top of the manufacturer's warranty: when that one ends, the legal warranty continues.

Examples of covered breakdowns

The unit blows air but no longer cools (compressor).
The fan or the motor stops working.
The remote works, but the unit no longer responds (control board).

What isn't covered

Cleaning or replacing the filter (s. 38.3).
Damage caused by a fall or by an installation that goes against the instructions.
Accessories, like the remote or the window kit, unless they're provided for by regulation.

Air conditioner or heat pump? A wall unit that cools and heats is usually a heat pump. The length is the same: 6 years.

It broke: the steps

Gather your proof: the receipt and proof of the delivery date (email, delivery slip). Take a photo or video of the problem.
Choose who to contact: the merchant, the manufacturer, or both. Neither one can send you to the other.
Make your request in writing and keep a copy. Our free letter generator cites the right sections.
If they refuse: see what to do when the store refuses.

Frequently asked questions

My air conditioner only runs in the summer. Is the warranty extended?

No. The 6 years run from delivery, no matter how many months a year you use it.

Do I have to pay to ship my portable air conditioner for repair?

No. Reasonable transport or shipping costs are paid by the merchant or the manufacturer (s. 38.5).

Air conditioner: 6-year warranty with Bill 29