In short
- The manufacturer's warranty is a bonus offered by the brand.
- The warranty of good working order (Bill 29) lasts 3 to 6 years for 14 items.
- The reasonable lifespan warranty (s. 37-38) protects all goods, with no fixed length.
- The extended warranty is paid and optional.
The 4 warranties at a glance
| Warranty | Where it comes from | Length | Price |
|---|---|---|---|
| Good working order (Bill 29) | CPA, s. 38.1 | 3 to 6 years depending on the item | Free |
| Reasonable lifespan | CPA, s. 37 and s. 38 | Depends on price and use | Free |
| Manufacturer | The brand | Often 1 year | Free |
| Extended | Contract with the store or a third party | Depends on the contract | Paid |
The manufacturer's warranty
It's a promise from the brand. Its conditions are written in the guide or on the manufacturer's website. When it ends, the legal warranty continues. Since Bill 29, the manufacturer must also disclose information about the warranty of good working order for its products (s. 38.7).
The warranty of good working order
Created by Bill 29, it applies to the 14 new items named in s. 38.1, bought or leased long-term from a merchant since October 5, 2026. It covers parts and labour. See the full guide.
The reasonable lifespan warranty
It has existed for a long time and applies to almost all goods: an item must be fit for the purpose it's intended for (s. 37) and for normal use for a reasonable time, given its price and conditions of use (s. 38). It can help you after the warranty of good working order ends, or for an item that isn't on the list.
Who to contact
For the warranty of good working order: the merchant, the manufacturer, or both. For the manufacturer's warranty: the brand. If in doubt, send your request to both.
Frequently asked questions
Which one do I use if my item breaks after 8 months?
The manufacturer's warranty and the warranty of good working order apply at the same time. You can ask the merchant or the manufacturer for the repair.
The manufacturer requires me to register the product. Is that needed for the legal warranty?
No. The warranty of good working order is automatic. Registration can be useful for the manufacturer's warranty or for safety recalls.
Read next
- Bill 29Bill 29: the simple guide
- The store refusesThe steps and the lines to know
- Extended warrantyStill worth it with Bill 29?
- Used itemsThe warranty follows the item
Updated October 21, 2026. General information, not legal advice. Official source: Office de la protection du consommateur.