Bill 29: washers have a 5-year warranty in Quebec

In short

Length: 5 years from delivery.
Included: parts, labour, reasonable travel costs.
Excluded: normal maintenance and objects that have no business in a washer.
Washer-dryer combo: each function is named in the law.

Calculate your warranty end date

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Enter the delivery date.

The rule

The law names the washing machine in s. 38.1. The regulation sets its warranty at 5 years. The warranty follows the appliance: if you move and sell the washer, the next owner gets the time that's left (s. 38.6).

Examples of covered breakdowns

The drum no longer turns (motor, drive belt, defective bearing).
Water no longer drains (pump).
The door stays locked or no longer locks.
The control panel no longer responds.

What isn't covered

Normal maintenance, like cleaning the pump filter or the door seal (s. 38.3).
Damage from abusive use: repeated overloading, objects forgotten in pockets that break a part.
Accessories not provided for by regulation.

It broke: the steps

Gather your proof: the receipt and proof of the delivery date (email, delivery slip). Take a photo or video of the problem.
Choose who to contact: the merchant, the manufacturer, or both. Neither one can send you to the other.
Make your request in writing and keep a copy. Our free letter generator cites the right sections.
If they refuse: see what to do when the store refuses.

Frequently asked questions

My washer comes with a 1-year manufacturer's warranty. Which one applies?

Both. The manufacturer's warranty is a bonus. The Bill 29 warranty lasts 5 years and continues after the manufacturer's warranty ends.

I bought my washer used. Is it covered?

Yes, if it was bought new from a merchant since October 5, 2026: you're entitled to the time that's left (s. 38.6). Ask the seller for the original receipt.

Washer: 5-year warranty with Bill 29