Free formal demand letter for your item

Fill in a few fields and get a letter that cites the right sections of the Consumer Protection Act. Nothing is sent: the letter is created in your browser.

In short

  • Two templates: repair request (first contact) or formal demand letter (after a refusal).
  • Legal basis of your choice: warranty of good working order (Bill 29) or general warranties (s. 37-38).
  • Copy, download or print. Your data stays on your device.
  • Send the formal demand letter in a way that proves it was received.
1. Type of letter
2. Legal basis
3. You
4. To whom
5. The item

Before you send

  • Reread the letter and fill in the fields in square brackets.
  • Attach a copy of the receipt and the proof of delivery. Keep the originals.
  • For a formal demand letter, use a sending method that proves receipt.
  • You can send the same letter to the merchant and the manufacturer.

What next?

If you don't get a satisfactory answer within the deadline, see the steps when the store refuses: Parle consommation, then small claims.

Frequently asked questions

What is a formal demand letter (mise en demeure)?

It's a letter that formally asks someone to meet their obligations within a set deadline, before going further, for example to small claims. It also serves as proof that you gave the merchant or the manufacturer a chance.

How do I send my demand letter?

In a way that proves it was received: registered mail, bailiff, or email with acknowledgment of receipt. Keep a copy of the letter and the proof of sending.

What deadline should I give?

The law doesn't set a specific deadline for the repair. A 10-day deadline is common, but you can adapt it to the situation.

Does this letter replace a lawyer?

No. It's a general information template. For a complex situation, consult a lawyer, a notary or a consumer advocacy organization.

Read next

Updated October 21, 2026. General information, not legal advice. Official source: Office de la protection du consommateur.